. competence
As if you could
work without fear
of making mistakes
the “Paul, I’d like a word…”
work without worry
of targets not reached
the “Paul, are you happy here..”
work without the dole
and it’s keen edge
that hovers
. above
. your
. head
because you are unimportant
easily replaceable
a bum on a seat
because you have to pay
for your home
for your insurances
for your illusion of steadiness
the “Paul, I’m sorry we’re going
to have to let you go.”
. ********
. let go
I am cold toast
left in the rush
I am unused loo paper
left on wet floor
I am spilt shampoo
left in empty bath
I am a crisp new
P45.
I am a warm hand
in my child’s warm hand
I am needed.
I see that now.
********
In England a P45 is what your employer gives you when he sacks you
. ***********
. The Actual Office Rules
You do not have a designated desk or computer or chair.
You will have to find one and ensure you are ready to receive calls when your shift starts.
As it takes fifteen minutes to set up your systems we recommend you get to work half an hour beforehand. You will not be paid for this half hour.
If you have to attend the funeral of a close relative we will call you the day after to ask why you are not in work.
If we do allow you to arrange a funeral of your closest relatives a team leader will phone you every day you are absent from work to monitor your progress.
. **************
. crapper time
You can tell
temper of our times
in my crapper at work.
Times bowl brims
with bogpaper
and shit
Lads flush once
find it won’t go,
flush again.
Have done
leave without washing hands.
I need to tell ’em
‘pump it lad’
but we’re all
timed by work
computer
and three times late
two warnings, late
again ‘investigation’
in another room.
Late again, dismissal.
They march you to gates.
. ***********
. annoying
all you can hear is them
all they can hear is you
how can I help you I say
you are the annoying person
I spoke to before
I do not think I am I say
please speak up.
I cannot trust
that someone will
do what they say
they will do
please speak up
and clearly
please chase this
I explain that if there
are any problems
we will know but
we cannot test it now
you are the person
I spoke to before
and you are annoying
. ***********
. workaround
some systems don’t work
so you have to do
a work around
when this becomes the system
I don’t know
my bus
takes a detour for roadworks
or accident
something tells me
this is not temporary
. ************
. headset
is a dark link
on his head between patches
of grey and crows feet
chubby fingers
he touch phones
using an eraser
on the end of a HB
thin gold framed bifocals
peer down
at a computer screen
angled lectern upwards
he cannot afford retirement
. *************
. working is reworking
sunlight
warmth makes me
even less interested
at work
she is retiring
already has a date
she is older than me
she will get bored
I need part time
use space to the full
not used to applying
rescue my cv
writing is rewriting
living is reliving
working is reworking
. *************
. missell
I have not
spoken
to a customer
through the frown
of a headset phone
for three years.
I follow a process.
I cannot improvise.
I smile
so headset frown
and mouth’s smile
make a customer
lifecycle
prelife, inlife
new package
make a customer
complaint cycle
define, investigate,
solve, redefine
I put customer
on hold
then eff and blind.
I need to go
part time or retire.
This is the time
I need
a kick up the cycle
of my arse.
. *************
. The Apologetic Life
late exit
late bus
apologies
broken down bus
apologies
late entrance
apologies
penalised
pay docked
angry callers
apologies
late home
apologies
restless night
. *************
. . shift change
new hours
of grind
not yet comfy
arse fidgets
till it finds
a settled place
for cheeks
then they change
your shift again
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